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This research provides strategic analysis and actionable advice on key financial services payment and
bill presentment systems technology issues, application strategies and technology management.
Key Issues
What strategies, architectures, technologies, standards and organizations will drive the
development of the bill presentment and payment industry?
How will financial services organizations best acquire the IT skills and resources needed in an
increasingly competitive payments environment?
What standards, underlying technologies, organizations and vendors will enable bill
presentment and payment systems?
How will successful financial services organizations align and deploy IT to realize value from
increasing IT investments?
How will the role and structure of the successful IS organization change as payments
technology progresses?
Scope of Coverage
The business of both financial services and the IT industry continues to change at an unsettling rate.
Financial services executives and managers face tremendous challenges as they transform their bill
presentment and payment products and services. To be successful today, business and IT
professionals in financial services must exploit IT to its full potential.
The Financial Services Payment Systems service covers existing and emerging payments
approaches. Emerging payments analysis focuses on new payment-related instruments, system
architectures and services, such as electronic check presentment, bill payment, Internet credit card
and ACH payments. Analysis of new card services and architectures like smart cards, advances in
POS systems, payment-related value-added applications, including security and fraud detection, and
the different parties servicing the payments business, including banks, non-banks, third-party service
providers and technology companies.
The Financial Services Payments Systems research team ensures that you optimize your
organization's return on ever-increasing IT investments, guiding you through every phase of IT
strategy development and implementation.
Gain access to actionable advice on key payments issues. Determine when it is time to adopt new
technologies, and enhance your understanding of how to use technology to competitive advantage.
Technology focus includes technology strategies, application strategies and technology
management.
Analysis
Bill Presentment and Payments — Drivers and Strategies
Financial Services Payments Systems — Drivers and Strategies
Internet Payments — Drivers and Strategies
Available Deliverables
Research Notes
Research Notes (RNs) focus on companies, changing customer information management
approaches, products and services, regulatory issues, markets, key issues, events, technologies,
questions and answers, case studies, tutorials and strategic planning assumptions.
Strategic Analysis Reports
These in-depth studies of key strategic topics range from six to 60 pages in length. Strategic
Analysis Reports (SARs) provide evaluations of key trends, industry developments, vendors,
products and services.
Analyst Consultation
Inquiry privileges extend to those topics covered in services retained.
Audioconferences
These pre-arranged conference calls address specific topics of interest.
CristalTimesFLASH
On a weekly basis, CristalTimesFLASH offers valuable analysis on late-breaking events and new
CristalTimes research. It is available via fax and e-mail, and in a Lotus Domino™/Notes database.
Executive Briefings
Executive Briefings present an opportunity for clients to interact with CristalTimes analysts in a
one-on-one on-site setting, in order to address specific key issues based on a client-designed
agenda.
Monthly Research Review
Monthly Research Review is the CristalTimes chronicle of industry trends and developments for IT
executives. This review provides summaries of all the Research and Advisory Services (RAS)
research published monthly.
InSide CristalTimes
The InSide CristalTimesGroup weekly newsletter highlights topics discussed at CristalTimes research
analyst meetings.
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